Advice Center Get A Fitter Express Delivery

FAQS

How Do I Pay For My Order?

Payment is made securely online. The payment process is handled by Sage Pay the leading online payment gateway. You can make a payment 24 hours a day 7 days a week

Are The Details I Give You Kept Secure?

Yes, please refer to our Privacy Policy on how we use and collect details such as your name and address. Your credit card details are entered into Sage Pay’s site. They use the latest encryption technology to keep your details safe.

Do You Take Telephone Orders?

To give the best possible price and service we operate an internet based system only. All orders must be placed securely online.

What Happens If I Find The Same Goods Cheaper Elsewhere?

We are committed to providing you with the best possible value for money on or off the internet. Please see our Price Promise.

What Is The Quality Of Your Products?

We only sell new, unused products in perfect condition. We will never sell seconds or B grade products. We aim to always sell quality products that will stand the test of time and last for many years. While it may be possible to buy cheaper products elsewhere we are committed to offering great quality at outstanding value for money.

Can You Give A Quote For Products Not Listed On Your Site?

Yes, just send us the details and we will give you a quote, contact us. We will also keep adding more flooring products every month.

When Can I Expect To Receive Delivery Of My Order?

We endeavour to deliver your goods as soon as possible. You should however, allow up to 7 days for them to arrive. You will receive an email confirming the day and time of your delivery.

What Happens If My Order Is Out Of Stock?

In the unlikely event that your order is out of stock you will be notified within 24 hours. You will then be given the option of a full refund, waiting for the product to come back into stock or making an alternative selection.   

What Delivery Company Do You Use?

We use a number of different delivery companies. The one we will use will depend on what you order and also your location in the UK. Once an order is placed we will be able to provide you with the details of your delivery.

What Happens If My Order Arrives Damaged?

Please refer to the relevant section in our Terms and Conditions.